İngiltere mukim Crossref isimli akademik yayıncılık üzerine faaliyet gösteren
ve ülkemizde de intihal taramalarında kullanılan iThenticate ve Turnitin gibi
uygulamalarla makaleler için alınan DOI numaralarının sağlayıcısı olan şirket,
Türkiye'den gelen talep ve şikayetleri kısa sürede çözüme kavuşturmak için yerel
bir teknik personel aramaktadır. İşte o ilan...
Request for services: Technical Support Contractor
About the role
The Technical Support Contractor will work closely with our Member Experience
team, part of Crossref's Outreach team, a fifteen-strong distributed team with
members across the US and Europe. We're at the forefront of Crossref's growth,
building relationships with new communities in new markets in new ways. We're
aiming for a more open approach to having conversations with people all around
the world - including within our growing community forum, which the right candidate
will help us expand, in multiple languages. We're looking for a Technical Support
Contractor to provide front-line help to our international community of publishers,
librarians, funders, researchers and developers on a range of services that
help them deposit, find, link, cite, and assess scholarly content.
We're looking for contractors able to work remotely. There is no set schedule
and contractors bill their hours monthly.
Replying to and solving community queries using the Zendesk support system.
Using our various tools and APIs to find the answers to these queries, or pointing
users to support materials that will help them. Working with colleagues on particularly
tricky tickets, escalating as necessary. Working efficiently but also kindly
and with empathy with our very diverse, global community. This position is for
an independent contractor.
About the team
You'll be working closely with six other technical and membership support colleagues
to provide support and guidance for people with a wide range of technical experience.
You'll help our community create and retrieve metadata records with tools ranging
from simple user interfaces to robust APIs.
Crossref makes research outputs easy to find, cite, link, and assess. We're
a not-for-profit membership organization that exists to make scholarly communications
better. We rally the community; tag and share metadata; run an open infrastructure;
play with technology; and make tools and services-all to help put scholarly
content in context. It's as simple-and as complicated-as that. Since January
2000 we have grown from strength to strength and now have over almost 13,000
members across 139 countries, and thousands of tools and services relying on
Please send a cover letter, and your resume to: email@example.com.
Crossref is committed to a policy of non-discrimination and equal opportunity
for all employees and qualified applicants for employment without regard to
race, color, religion, sex, pregnancy or a condition related to pregnancy, sexual
orientation, gender identity or expression, national origin, ancestry, age,
physical or mental disability, genetic information, veteran status, uniform
service member status, or any other protected class under applicable law. Crossref
will make reasonable accommodations for qualified individuals with known disabilities,
in accordance with applicable law.